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Laptop performance diagnosis and service at Your Geek Friend Computers in Gloucester

Why Is My Laptop So Slow? Common Causes, Simple Fixes, and When It’s Worth Getting It Properly Checked

15/04/2026 Shaun Darch

If your laptop is running slow, the cause is not always obvious. Here are the common reasons, what to try, and when it’s worth getting it properly checked.

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Certificate of excellence 2025 awarded to Your Geek Friend computer repair Gloucester Number 1 in the Top 3 computer repair

Your Geek Friend awarded the certificate of excellence for Computer Repair Services in Gloucester

24/03/2025 Shaun Darch

Computer and laptop repairs, Computer repair Gloucester, Featured, Gloucester news, laptop repair gloucester, Tech News

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Your Geek Friend Computers has been awarded a certificate of excellence as the Top of the Top 3 Computer Repair...

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How to Look After Your Gaming Laptop

04/03/2025 Shaun Darch

Computer and laptop repairs, Computer repair Gloucester, laptop repair gloucester, Tech News

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Windows Optimisation, Drivers, Updates, and Physical Cleaning Introduction Gaming laptops are powerful machines designed to handle resource-intensive tasks. However, without...

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Merry Christmas! 🎄

24/12/2024 Shaun Darch

Computer and laptop repairs, Computer repair Gloucester, Featured, Gloucester news, laptop repair gloucester

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Your Geek Friend is open over Chrismas from Friday

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Laptop service tuneup and spring clean, fresh and fast, a computer or laptop healthcheck in Gloucester

Its time for a spring clean

06/06/2024 Shaun Darch

Tech News

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Boost Your Computer’s Performance with a Professional Service and Tune-Up Why Your Computer Needs a Tune-Up Is...

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Back open on Tuesday

30/03/2024 Shaun Darch

Computer and laptop repairs, Computer repair Gloucester

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Hi, I’m closed now until Tuesday Feel free to message or email any enquiries, or book a dropoff / pickup...

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Christmas 2023 opening for computer & laptop repair

23/12/2023 Shaun Darch

Computer repair Gloucester, Gloucester news, laptop repair gloucester, Tech News

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We’re open as usual during Christmas week from 10am on Wednesday 27th December. Wishing everyone a lovely Xmas! Shaun

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Covid safe, taken too seriously! 😊

22/01/2021 Shaun Darch

Computer and laptop repairs, covid safe

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YGF takes covid precautions seriously

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YGF Covid-19 update: Computer and laptop repairs

19/03/2020 Shaun Darch

Computer repair Gloucester, Featured, Gloucester news, laptop repair gloucester, Shop, Tech News, Virus and Malware

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YGF Covid-19 update: I’m open as normal during this unpredictable time! Devices such as laptops and PC’s are...

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Your Geek Friend computer repairs

4.9

Based on 317 reviews

review us on

Ian K.

5 days ago

All round excellent service. Problem diagnosed, hardware replaced and setup for use in the space of 36 hours. Also, excellent for recycling unwanted computing equipment.... which reminds me to deliver some more.

Eleanor K.

2 weeks ago

Knowledgeable, friendly and speedy service

EMMA K.

Amazing service, friendly, super quick and very reliable. Wouldn't hesitate to recommend absolutely incredible.

Greg C.

Great speedy and professional servcie

Caroline B.

3 weeks ago

Shaun came to the rescue when my laptop developed a fault at a critical time in my studies. He diagnosed the problem and speedily repaired it at a very reasonable price and with great communication. He will now be my go-to IT guy (although I hope I won't need him too much) and I have no problem in recommending him.

Nigel C.

1 month ago

Recommended to use Shaun and I wasn't disappointed. From request to fix was a mere 24 hours. He was friendly, uncomplicated and easy to deal with. A fair price for the job as you are paying for technical knowledge of an independent trader and I would certainly recommend his services. Mine was a boot up issue, something I am sure is the norm for him to fix but the speed the matter was resolved was pleasing for me. I would certainly use again if I need to. I do not normally post reviews but for the service and speed it was needed to be done.

Andy P.

2 months ago

Fantastic service, couldn’t be faulted all round. Will be my first port of call for any future laptop repairs.

Carl G.

Shaun has been my go-to for any computing issues for at least 10 years now. Whenever I take a PC or laptop to him, he manages to turn it around in reasonable time for larger issues and very quickly for smaller ones. Has managed to get me up and running recently including saving information from my downed pc that was beyond economical repair.
Carl

GhostPoint

Amazing service, great quality! Definitely recommend!

Colin M.

Shaun helped me with a software problem on a Macbook. He was friendly and helpful, no technobabble, the job was done quickly and for a very reasonable price. Definitely recommended.

Adam J.

Excellent service from Shaun. He quickly diagnosed and fixed a charging issue on my Medion gaming laptop, explaining everything clearly and keeping me updated throughout.

Knowledgeable, professional, and reasonably priced. I’d definitely recommend him for computer or laptop repairs.

Joshua “Josh” R.

Great service and very knowledgeable of all things computer related. Got my gaming PC upgraded and repaired for a very reasonable price. Genuinely couldn’t recommend more.

Ben S.

Shaun repaired my PC really quickly when I wanted to throw it away out of frustration. From the beginning his communication was excellent. The price was unbelievable. I needed it back in a hurry. I can't believe how fast Shaun fixed it. So easy to talk to and patient. Thank you so much for saving me time and money. I'm so relieved.

Fei T.

Efficient, reliable and most knowledgeable -thank you Shaun from the bottom of my heart for your excellent service 🙏👍
If my computer was my child, you have saved his life ❤️

Colin D.

3 months ago

Fantastic service from Shaun on my Lenovo AIO RAM upgrade. All went smoothly which at 84 years old is exactly what I wanted!! I can't thank him enough!

katie G.

Shaun was very friendly and helpful. Highly recommend

Gouldy

Cleaned my old laptop. Looks and performs like new. Top tier bloke 👍

Vernon C.

Top man ! Great attention to detail, Shaun knows his stuff
Great quick reliable service !

Madara E.

Fast, efficient, and taking pride in his work. Absolutely recommend.✨️✨️✨️✨️✨️

kevin P.

Took our laptop in as battery wouldn’t charge, had a message within a day to let me know what the problem was & cost to repair. Now working like new, would definitely recommend.

Lilian R.

Shaun is always attentive with my tech. He's always there when I'm struggling. I'm 84 and often get stuck with my laptop. He is very patient and trustworthy especially as my laptop is old but it even comes back cleaner every time. He is really responsive answering my messages and nothing is too much. I'm so grateful. Shaun puts my mind at rest. 100% recommend. Thanks again.

Omar S.

Outstandingly high quality of work from Shaun! Has taken the time to satsify my needs and has met the vision I had for my pc build. Was even nice enough to give me a discount due to unforeseen circumstances. Very friendly individual who took his time to educate me on pc building through face to face conversations.. he is also very responsive through text! Comes back quickly to any queries and provides detailed explanations coming from decades of experience. Top man, could not recommend enough.

Tom

Amazing repair. He had a perfect turnover time and used a very high quality component to repair my Computer. Very reasonable pricing too. Would recommend to anyone with a computer in need of repair.

Madison V.

An absolutely excellent experience, Shaun responded incredibly quickly, had my laptop in the next day and fixed by the following, incredible service, excellent communication throughout, fully recommend. If i ever have any more problems I will 100% be coming back

ian G.

As always, quick, friendly and professional service, make Shaun your first call!

Vanda E.

Have used Shaun from Your Geek Friend a few times in the past and have found him to be reliable, reasonably priced and very quick to respond. First class and would highly recommend 10/10

Ultimate S.

I was nervous initially about dropping off my rig , however Shaun was superb. Gave me advice on what part would be best, repair was fast and even took time out of his schedule to support when an issue arose after retrieving my rig. I am only sad i can't give more stars and woll 100% be using YGF again if i need repairs or a new rig building. Thankyou again Shaun for your time, patience and expertise.

David

Excellent customer service. Owner was really nice and the repair was quick. Everything works as intended now.

Pete G.

4 months ago

What a find, repaired my laptop same day and very happy with cost.

Luke M.

Great service, great communication, fast turnaround on what I needed done. Would use again in the future and would highly recommend.

John W.

Great and prompt service many thanks

Paul K.

Good experience reliable price and solution

liz S.

Absolutely fantastic, problem sorted same day and lap top working perfectly.

AVG S.

5 months ago

One of the best people I know for knowledge on pc, helped me out with everything and even added little things that he took out his own time just to make me an amazing pc build I highly recommend really easy to communicate to. I will definitely be coming back for more upgrades

Rich T.

Really quick, efficient service. I would recommend to anyone who has computer issues to go to him.

S H.

Looking for a renovated laptop. Great discussion. Number of options. Found a solution that worked really well for me. Great service from Shaun.

Christian L.

Excellent service, couldn't fault it at all. Very helpful and quick, prices also great. Would highly recommend to any and everyone!

Bill L.

First time I've used YGF for a Mac inspection & cleanup, and I have to say the service Shaun provides is professional, knowledgeable & efficient, and in terms of costs, offers exceptional value for money!

Phil T.

7 months ago

Shaun puts faith back into humanity 12/10 service ⭐️

I bought a gaming computer for my 11 year olds birthday online ( i have no clue about computers) when it arrived the day of his birthday I attempted to set it up while he was at school so he could have it when back and the computer was broken, worthless present as it stood, son would of been gutted.

I found your geek friend online and went straight there at 1pm, I was picking my lad up at 3pm, I explained what happened. Shaun stopped everything else he was doing and managed to fix it in time, and not only that, he didn't even want to charge me full price for the fantasic service he did.

2 hours after just turning up at the shop door i was back round collecting my 11 years olds working gaming PC. This not only made his day but mine to, just to see the smile on his face.

Can not thank Shaun enough, please use his service, its second to non, and he is an amzing person aswell.

Wish I could give it 10 ⭐️ on here

Shona I.

8 months ago

Outstanding customer service, Shaun fit me in so quickly and looked/sorted my computer within 24 hours! Shaun himself was so lovely and kept me up to date and also went out of his way to look up some things online for me and send me his recommendations,

I never leave reviews so the fact I have says how much of a positive experience I had.

Aruther

9 months ago

Been useing Shaun now for many years now and he is just the best cannot fault him no matter what you ask him to fix or what program is best and honnest and very reliable.Not many people about with is dept of skills today and trust. He,s worth 10 stars just the X Factor All the Best Shaun.Best Wishes.Dave Lar

Robert Hordos (.

Shaun was amazing, absolutely a professional! He was really helpful with my PC problem, solved everything that I asked for, also did a deep clean from the inside just in 3 days. He also explained everything what he discovered and what he did to my PC. Also good repair prices. I can only recommend Shaun to everyone who needs their PC or Laptop to be repaired. 5 star!

David S.

10 months ago

Hi
I have just returned home to Australia. While in the UK my new laptop power supply failed. Shaun verified the PS had failed and that he did not have the correct one in stock. His help did not stop there. He went on line and found the correct item for me at a nearby dept store. He printed out the items details complete with directions to the store. Did you notice he fixed 2 problems. The first one was my inability to access my computer. The second one was the computer not able to charge its battery.
Hey guys drive the extra mile to Shauns shop because he will go the extra mile to help you

Seby P.

I had a serious Windows boot issue, and entering BIOS wasn't straightforward due to multiple boot complications. I handed my laptop over to Shaun, who took the time to thoroughly inspect and troubleshoot it. Despite several initial boot fix attempts not working, his persistence and expertise shone through. He ultimately revived my old laptop by installing a fresh copy of Windows using his *own spare 1TB HDD and an additional 4GB RAM*—giving it a completely new life.

I truly appreciate the *dedication, patience, and technical skill* Shaun demonstrated throughout the process. Thank you for going the extra mile! ❤️

Robert O.

Having had major problems with my laptop computer, I was given the contact details for Shaun. I have to say I could not have had a better service! He was increcibly quick, he kept me informed of the problems and how he coukd deal with them and the costs if each to rrpair. His customer service was
second to none!
Thank you Shain!!!

Bob

Liz T.

If I could give Shaun more stars I would. Cannot rate his service highly enough. Friendly, timely, great communication throughout, and excellent job on the computer. Shaun goes the extra mile, explaining every step and doing a fantastic job. 100% reliable. Trust him fully and wouldn't go anywhere else.

Hugh G.

11 months ago

Shaun is amazing! Nothing is too much trouble and nothing seems to defeat him tecnically! He is head and shoulders above anyone else that I have used over the years. You will not be disappointed should you need to seek his help

Executive S.

12 months ago

Fantastic service from Shaun. Explained the problem so I could easily understand and kept in contact regularly with progress updates. Resolved the issue quickly and at a reasonable price.
Would thoroughly recommend!

Kieran B.

Absolutely amazing work carried out by Shaun. Very nice to talk to and share some knowledge. I was nervous dropping off my computer as it was the first time leaving something like that with someone else, but I am very glad I did it. Would definitely recommend to anyone with any computing issues. 10/10.

David B.

1 year ago

I contacted Shaun with an urgent request for help as my laptop had shut down completely and was stuck in a "boot loop." I dropped my device off and Shaun got to fixing it for me. He repaired it and now its working perfectly. If you want great service, a very understanding individual (not someone who judges for your lack of knowledge) and all a great price, then this is the place to go.

sam S.

Booking Shaun was very quick and easy to do online and fixed my laptop in 24 hrs which I was relieved about as I use it daily for my business and felt lost without it. I highly recommend Shaun and will use him again if needed

Excellent service from Shaun. My laptop was not booting up and Shaun sorted the issue out and replaced the faulty chip and I had my laptop back the next day. Would not hesitate to use Shaun again for any issues with my computers. Laptop returned fully serviced and like new. Great job.

Sophie D.

Shaun fixed my laptop that I rely on for university the same day! He is an excellent communicator and nothing was too much to ask. I will definitely come back to Shaun if I need any more laptop repairs. Great service.

Peter A.

I had a Dell Desktop that had slowed to a stop. A computer shop offered an all-inclusive price but with no details of what they'd do. I returned to Google reviews, was impressed by the reviews for 'Your Geek Friend' so visited Shaun. He recommended a new solid state drive and did the necessary work. I thought the price was very reasonable. I then found that I couldn't access my inbox because I'm a computer novice. Shaun fixed this for me, and I was really grateful, but refused to accept anything for his time. More recently he's fixed another problem for me. Excellent service. I'd absolutely recommend him.

Peter W.

Excellent service and very quick as well. Shaun could not have been more helpful and it was a pleasure to do business with him. I'm sure it won't be the last time.

Michelle T.

Brilliant company cant recommend Shaun enough. He shared his knowledge with us. He built a gaming PC for my son. Could easily give him 10*.
Thanks Shaun

Sanjay L.

The best computer repair service in Gloucester

Shaun at Your Geek Friend Computer Repairs was invaluable from start to finish. He took the time to explain everything clearly, didn’t push any expensive fixes, and genuinely seemed to care about finding the best solution. The live tracking system was a great bonus it kept me updated every step of the way.

Honestly, it’s rare to find this level of service and honesty. If you’re in Gloucester and need your laptop or computer looked at, I couldn’t recommend this place enough.

Sandra Elizabeth Hair & Make U.

Shaun was super quick at getting my laptop fixed, I was very impressed! Communications was great too, kept me informed every step of the way of what was going on with my laptop.
Would highly recommend ☺️

Eelbot

Great service, quick, explained everything he was doing, kept me updated and turned my repair around in 24hrs. Very happy with the job done and a greta price. Will use again.

Kirstie W.

Used company for many years. Had my GOD'S repaired numerous times for years. Highly recommended to friends and family for laptop upgrades and PC set up too. Friendly and communicates well.

The Skin Clinic with K.

Absolutely fantastic & seamless services as always. Highly recommend YGF for anything business IT related. Shaun always makes things as straight forward as possible, he’s super easy to get hold of and provides excellent customer service. Thank you!

A L.

I gave 2 laptops and a tablet to Shaun to fix and repair. He was very polite, friendly and very professional. He was very efficient and really quick with fixing these within the time frame he gave me. I was thoroughly impressed, saved money and would definitely go to him again and recommend Shaun to anyone looking for computer repairs.

Chris C.

Absolutely awesome service from start to finish. Very fast, very reasonably priced and well worth it. I would definitely recommend to anyone to use this company. Brilliant. Thank you YGF!

John P.

Amazing service, easy to book and Shaun really knows his stuff. Even better he is very reasonably priced and it was avery quick turn around. Would highly recommend.

Nikki B.

This guy Shaun is very lovely and he has brilliant advice I would highly recommend him to everyone else he’s very good at repairing laptops and other things I am giving him five stars so if you guys need anything repairing, I would highly recommend that you go to him.

Harvey M.

Would give 10 stars if i could.Amazing guy, Fixed my pc really fast and gave me tips if anything was to go wrong. Highly recommend using My Geek Friend. Couldn’t be any happier with the service provided by shaun.

Dionne M.

So grateful to Shaun for sorting out my laptop woes so quickly - nothing was too much trouble. Definitely my technical go-to guy.
A massive thank you to Your Geek Friend Computers!

Sinval Danilo N.

The GFC is one of the best technicians for PC repairs, all my computers are repaired there, always honest, great price and excellent quality of work. I highly recommend it.

Adam D.

Absolutely amazing service from Shaun!

I bought a pre built PC that had cooling issues. I was able to buy a replacement cooler, but lacked the confidence to install myself. I contacted Shaun and he was up front with the cost and timeframe. I was able to pick up next day with all cooling issues resolved.

YGF is honest, friendly and professional. I'll definitely use YGF again and will also recommend to friends. Thanks again, Shaun!

Alison E.

Great and speedy job as usual. My laptop battery had died and was quickly replaced for a very reasonable price. As always, great value for money.

don C.

Your Geek Friend is very professional and trustworthy and honest. He always gives sound good advice. I would not trust my computer with anyone else. I would give him 10/10 stars.

Paul L.

I’ve been using again for years on end and there’s nothing he won’t do to help and advice. Would 100% recommend!

James C.

Was in the middle of building my PC when I realised I didn't have enough screws for the new parts. I contacted Shaun asking if he had any screws I could buy to finish my build, to which he put together a set of screws for me ready for me to collect 30 minutes after I messaged and free of charge. Would recommend to anyone who needs help with their PC!

Sharon H.

Shaun is an approachable and friendly person who is extremely knowledgeable in his field. I have contacted him on several occasions with different technical problems and he has always been able to solve them for me. Shaun is very professional and has the ability to explain things in a language that non-technical people (like me!) can understand.
I would definitely recommend Your Geek Friend for your computer repairs.

Precious P.

got my laptop fixed. direct to the point diagnostic and service, very transparent with fees, communicates well. Fixed laptop and got it cleaned too. Thankyou Shaun

Gerald L.

2 years ago

I am not comuputer minded but own one to be part of this modern world. Since owning a computer since retiring 10 yrs ago I have always had regular servicing and advice from Shaun at YGF. Professional service, and advice given each time is in a very friendly & understanding manner plus service & repairs are undertaken without undue delay. Costs incurred are very acceptable. HighlyRecommended

Swift diagnosis of a laptop motherboard fault. Shaun provided a clear estimate of what the fix would be, and generously did not charge after this proved to be more expensive than expected and I decided not to proceed. Very professional service, thank you.

Chantal L.

Shaun did a brilliant job fixing the failing hinges of my laptop and I can't recommend him enough. He's super professional and responsive (you can contact him via WhatsApp), and I felt totally reassured - this coming from someone who treats her somewhat delicate laptop as her baby and was very nervous about handing it over! I thought Shaun's price was very reasonable considering he ordered new parts in, and he even gave the laptop a clean!

Moya B.

Absolutely brilliant service. Our PC would not boot and we thought we'd lost everything. Not so.
Shaun retrieved, backed up and reinstalled everything. Couldn't be happier. All done at a more than reasonable price .
No hesitation in recommending.

Mystique

Amazing service, was super nice and gave great advice for home pc building. Would highly recommend.

kevin K.

This man i friendly and does a very good job excellnt service no complaints from me 5 stars

Will W.

Excellent work to upgrade my desktop computer from Windows 10 to 11. Tune-up, service and clean all completed within the same day. I highly recommend their work.

Harvey C.

(Late review) He found a few problems within my PC and i got it back very quickly, his prices were amazing and by the looks of it even gave it a clean, and a few upgrades. Overall i greatly suggest him to anyone who has problems with their computer.

Poloximus

Unfortunately the laptop was not worth going ahead with the repairs based on cost and age of machine, but Shaun kept me updated through the entire process and the issue was diagnosed, gonna sell laptop as spares and put money towards a new machine. Would recommend YGF for any issues with your IT.

Keith R.

Shaun is very professional and very knowledgeable. He made an excellent job repairing our laptop. Would throughly recommend him .

Mikkiel G.

Very professional, good explanations, and fast. In all great experience.

Genie P.

I highly recommend Your Geek Friend to anyone who needs any pc or laptop repairs - My pc was completely dead from hot summer, but Shaun had it diagnosed and repaired within 24 hours.
And the price I have to say, is very competitive.
Thanks again for the speedy service :)

Falco B.

I built a new computer but it would not power on. I contacted Shaun and he made every possible effort to book me immediately, even though he had other commitments, and to inspect thoroughly what the issue was. He found the issue in no time and made me feel at ease with his expertise and knowledge. I highly recommend his services to anyone looking for a professional computer specialist! Thank you so much, Shaun!

Aaron G

Helped me figure out a problem that could have been very costly! Really great advice given to me also. Many thanks!

Heather K.

Excellent service - prompt, efficient and friendly. Thanks, Shaun.

Gareth W.

Couldn't recommend Shannon enough. Service was quick, thorough and personable. He came back with a range of options to fix an inconvenient issue with my laptop and at no point tried to pressure me into the one that would cost the most. Will definitely be using Shaun the next time I have an issue.

Brad C.

Incredible service throughout the whole repair. Explained clearly and in detail every step he would take. Consulted me before taking any steps that would drive the cost up. Would recommend very highly and will be using again.

Colin B.

I very much doubt that Shaun could humanly have been any more helpful than he was with me. He was very professional and outstandingly helpful in diagnosing a problem with components that were faulty from a PC supply company. I would recommend him without reservation to anyone needing help with their PC/Laptop

Chris W.

Yet again you delivered perfection! My slow laptop that I gave up using, is now running at incredible speed. Amazing service as always, thanks Shaun

Ross

Absolutely fantastic service! Cannot over state how great Shaun is getting my PC fixed. Seriously if you have any PC issue sent it here!

Ollie W.

Shaun did a fantastic job repairing my laptop quicker and cheaper than many other places who weren’t able to diagnose the issue. Would highly recommend to anyone with computer problems!

Alfie W.

Quick time to fix. Cheap price.
Highly recommend

Helen T.

3 years ago

Exceptional Service from Your Geek Friend Computer Repairs!

⭐️⭐️⭐️⭐️⭐️

I can't express enough how impressed I am with the outstanding service provided by Your Geek Friend Computer Repairs! I have been using the service for a number of years now and every time I need help, Shaun comes to the rescue.

What sets the service apart is the unwavering commitment to customer satisfaction. Nothing is ever too much trouble, He is not only knowledgeable and efficient but also takes the time to patiently explain the issues and solutions in a way that is easy to understand.
The speed at which he addressed my recent computer problems, over a weekend, was fantastic. I always feel like a valued client.
Moreover, the pricing is fair and transparent – no hidden fees or surprises and highly competitive and I always feel confident that I am getting excellent value for my money.

If you're in need of reliable and efficient computer repair services, I wholeheartedly recommend Your Geek Friend. Shaun has earned my trust and gratitude for his exceptional work and I wouldn't go anywhere else for any future tech needs!

Mikey W.

Amazing service, does not disappoint!

cian W.

Great service can't recommend enough was very accommodating with what I needed and definitely went the extra mile :) will happily use if I ever need building or repair services again.

Little M.

Thank you so very much for the speed and care you provided when fixing my son's PC. I cannot recommend Shaun at Your Geek Friend highly enough. Not only was I kept informed of the work, the standard of service and level of care is impeccable. This wasn't the first time I had used this company and I will be returning in a couple of weeks for another repair job, this time a laptop..... I trust noone else to look after my technological equipment. Thankyou again, Chris

callum V.

Incredible service - dropped the PC off for a few hardware upgrades and was kept updated through the process, work completed quicker than originally estimated.

James H.

Prompt & effective repairs at a reasonable price - thanks again, Shaun!

Marlow A.

I had an excellent experience with Shaun! He efficiently resolved my PC issue and was incredibly proactive in keeping me updated throughout the process. His communication skills are top-notch, and he's a genuinely nice person to work with. I highly recommend his services for anyone seeking tech support. Thank you, Your Geek Friend, for your expertise and friendly demeanor!

Doug and Tracy H.

We contacted YourGeekFriend, to ask him to look at my parents' PC. When he knew the circumstances he went above and beyond to help us. So grateful for that, Shaun.
Review from Mum and Dad... "We missed the PC so much. Shaun has it running like a new one. We're so pleased!"

Thelma E.

I was introduced to Shaun by someone. He was very polite when I met him. He did not disappoint. He is very reliable. I will recommend him 100% to anyone who needs their laptop done. He is very genuine and committed to his work.

Lloyd C.

Top bloke, transparent with pricing, been using Shaun's services for over ten years now and wouldn't dream of taking my PC anywhere else. Highly recommended.

Lee L.

Absolutely amazing service. Very friendly and helpful. Went above and beyond to help me sort my laptop situation. Can not thank Shaun enough. Highly recommended.

Leon D.

Shaun provides a really excellent service, clearly communicating costs up front and ensuring that you are kept in the loop as the repair progresses. He sent my laptop off for a component level repair and managed to fix it for a 1/4 of the price of a replacement. I'd highly recommend him to anyone in the area and will come back to him if anything were to happen again. Thanks Shaun!

Clare C.

Shaun is a great find.
He resolved the issue with my laptop in 24 hours. His prices are really competitive, he's helpful, friendly and obviously knows exactly what he's doing. I was all set to buy yet another laptop, but Shaun saved me several hundred pounds.
I'd absolutely recommend his services.

Ishaq P.

Excellent service would highly recommend.

lucy K.

Shaun helped me get my hacked Facebook account back enabling 2 factor authentication to stop my account being hacked in the future. Highly recommend. So grateful he was able to help me at such short notice & talk me through what was needed to do. Definitely will go back to Shaun with any computer problems x

Lauren B.

After spilling (a lot) of water all over the keyboard of my new laptop, I got in contact with Shaun to see if he could help. He was incredibly quick at getting back to me and managed to fit me in the next day to check over my laptop. He also sent me some instructions to try and help the situation. Shaun was incredibly professional and so kind. By some miracle my laptop was okay and Shaun was able to clean the insides of my devise and check everything was okay. Amazing value for money and I’ll most definitely be recommending Shaun to my friends and family. Thanks again Shaun.

Jean D.

Shaun did all he could to ensure my computer was working so that I could meet a deadline for which I was very grateful. He is very caring, understanding and obviously very professional in his work. I would highly recommend him. Thank you Shaun.

Martin C.

Thank you Shaun, very helpful, excellent service and good advice on what to do next, he has all the kit to do what’s needed. Would definitely recommend him if you have any problems , he will sort it!

Patrick H.

Excellent service from Shaun. Would recommend to use. Laptop wouldn't boot after windows update. Shaun completed a reinstall and kept me updated throughout.

Bern T.

My laptop became corrupt after a windows update i heard good things about Shaun and thought i would try him, he sorted it by re-flashing the laptop, backed up my data, drivers then reloaded windows 10 and put data back on. I was so pleased with the work i returned with an older laptop, Shaun updated windows from 7 to 10, changed a faulty DVD drive and fitted a solid state hard drive to speed things up. All of the above for an agreeable price. I purposely left this review for a while to see how things went, yes i am more than satisfied and i would recommend Shaun and will be using him again.

Malcolm W.

4 years ago

This man is an absolute genius mending computers - he’s a really nice guy and he tells you honestly what’s wrong after a free appraisal then gives you a price and sticks to it! (Subject to checking nothing untoward found obviously!) get the job done quickly and very efficiently and although his name is “Geek” he does talk computer language or geek!! He talks old fashion “English “ to explain what’s wrong -Brillant 100% go to this company prices are fair and work is good quite simply -Thank you

Tamzin G.

Shaun is a skilled, honest guy, who will go above and beyond for very affordable prices. He explains thoroughly what changes are likely to be made and what work was undertaken on the device, and most importantly will be 100% honest if something cannot be fixed. My device looks and feels new, and the work undertaken not only fixed the problem, but will prevent further damage as well. I couldn't be more happy with the outcome! :-)

Andrew P.

I had a problem with my laptop - it wouldn't boot up no matter what solutions I tried.
Having dropped it off at Shaun's he quickly diagnosed that the BIOS was corrupted. He kept me updated with what the problem was and what needed to be done. 24 hrs later I had the laptop back in perfect working order.
A very professional and friendly service. Quick, reliable and excellent value. Thoroughly recommended

John L.

After being recommended by many people and a good friend of mine using this company I decided to go with it.

All I can say is thankyou for such an amazing service from start to finish. Great communication, very helpful, fast, and professional service plus the best price quoted!

Thanks again, will certainly be using you in the future.

Daniel R.

brought my slow and dusty pc in, picked it up only 5 hours later looking like it was brand new, launch time dropping from 10 minutes to a few seconds. brilliant service

Jack P.

Shaun is very helpful and always gets my work pc’s turned around very quickly. He is a really honest guy and nothing is too much trouble for him. His prices are very reasonable for the work carried out. Thanks again buddy.

Astro H.

Shaun is always spot on! Never a bad thing to say

John B.

Professional friendly service and a man that gives a sense of confidence in his knowledge. Reccomend strongly.

Jordan C.

Shaun is amazing! he ordered my part needed to fix my laptop it arrived the next day my laptop was dropped off to him and he fixed it very quickly, i would recommend Shaun to anyone. I asked many questions and he always responded quickly and was very polite! the work was also done at a very reasonable price. :)

James T.

Shaun carried out work on my laptop as the start-up and operating speed was extremely slow. Shaun explained the improvements, completed the work efficiently and has made my laptop run much faster. I would recommend Shaun based on his knowledge, reliability and professionalism.

Sinval N.

Very professional and friendly, I highly recommend.

Riaz T.

My son accidentally spilled Lucozade over my laptop which meant it wouldn't even turn on. I contacted a few shops but they all said the damage from the sugar would have ruined the motherboard and it was beyond repair. I wanted to at least salvage the data. After letting it sit for a few months I got in touch with Shaun and within 48 hours he had my laptop working again. Really happy and would recommend to everyone!

Chi Y.

The service Shaun provides is top drawer. Quick, no hassle style approach. No hidden charges and very very reasonably priced.

Luke A.

The biggest highlight for me from YOURGEEKFRIEND is the communication, no hassle and quick to respond. Fantastic service and good value. Highly recommended.

Florenta O.

I have contacted Shaun recently because my laptop one day decided to split the screen off (literally)! As always he replied very quickly, asked me lots of questions, shown genuine interest in my problem. The reparation took overall a day as he explained to me how meticulous this process is, which I understood perfectly. I am very happy overall, my laptop closes now very smooth, looks like new and also very CLEAN!!! He is very professional and trustworthy. Thank you Shaun x

Dave R.

5 years ago

Brilliant results. Laptop working again and fast. Used to be able to make a cup of tea before it finally fired up.....now up and running in seconds. Thankyou.

bensblownup

Great service by Shaun. Fast and delivered as promised, even saving me money. Very happy and will use again.

Pete T.

Shaun is great to deal with, responsive, obviously knows his stuff, rescued our laptop from the interminable blue screen of death, and great value as well. Highly recommended!

Elaine R.

Very friendly service, a good price and an excellent and speedy job sorting out my failed laptop - would most definitely recommend Shaun.

Paul S.

Fantastic service ,advised by others I would need a new laptop but one day later original laptop with everything restored and upgraded cannot recommend highly enough

Jane B.

My son is at college in Gloucester and his laptop died. He took it in to Shaun after 5pm on Friday and he had parts ordered and fixed by the following Monday for a very reasonable price. A super friendly and helpful guy - would thoroughly recommend!

Lucy B.

I highly recommend Shaun. Within 2 days, he had ordered parts and fixed my laptop screen. Will be recommending this friendly, reliable small business to everyone. ⭐️

michael P.

Very professional and highly skilled in his job, will recommend him to friends and family.

Nick T.

6 years ago

I've been in Software over 25 yrs so no novice. I set Shaun what I thought was tough challenge sorting out my laptop access. He achieved it with no queries, issues. He also upgraded to Windows 10 & accessories. He was prompt, responsive & is knowledgeable as I'm not shy to challenge or ask questions. I have other laptop issues, contacts in the trade & will use him, recommend him guaranteed. Thanks Shaun..

shell O.

I would highly recommend Shaun. I have used Your Geek Friend services on a number of occasions. He is always friendly, honest and very competitive on price.

Sammy D.

Fantastic service from Shaun. Contacted about my broken laptop and he replied and fixed it within a day!
Will definitely use again in future. Thanks again Shaun.

Rob H.

I had a slow old laptop that I was thinking of throwing away and buying new. Shaun assessed it over the phone and then offered to look at it for free before advising me properly. I dropped it round to him at 5.00 pm and within a few hours he had diagnosed it and provided a couple of options with quotes. Another day and we had picked up our serviced and tuned laptop that now works like it should. A professional service with great prices.

Timothy S.

Fantastic Service, nothing is to small for Your Geek Friend computer repairs, every time I have contacted him I get a reply back that day, and when you are ready he is ready to either sort out our problem, with you remotely or you take your computer to him, and you will get a reply back telling you what was wrong with it and when it's ready to pick up with in 24 hours of him having your computer. Fantastic Service all around A+++++++++

Animal Magic G.

Wow! The friendliest, most helpful small business I have encountered this year. Shaun was swift to respond and kept me informed of options and processes all the way through. Shaun clearly appreciated that, as a fellow small business owner, I needed my laptop and it's contents back up and running quickly and literally saved me hours of work and heartache. All for a reasonable price. I am very happy to recommend Your Geek Friend to my friends and customers. Thank you, Shaun.

John D.

Excellent service. Rapid fault diagnosis upgrade and repair. Laptop now better than new. Thanks Shaun.

Derek H.

Shaun has just carried out a repair on my laptop and once again it was a quick turnaround and value for money. Highly recommend for your laptop/PC repairs.

gareth E.

Handed my laptop for a service and clean up on a Friday.....got it back Monday sparkling and running super fast. Excellent service qnd great price!!

Gary V.

Support your local small business and use Your geek Friend ! Nice guy Shaun and all the previous google reviews sum his service up. Many thanks again. Regards Gary

m N.

I am really glad to have discovered this place out of sheer luck! And the online positive reviews don't lie either. Shaun is a true professional who works with honesty and integrity. Unlike other computer repair shops in Gloucester, Shaun has a wide range of knowledge and experience in repairing both Apple products and PCs. He gives you a clear picture about the faults and associated costs before you even decide to go ahead with the repair. Diagnostics is free with no obligations! Thanks to Shaun, I got my Macbook repaired for a very nominal cost without having to travel all the way to Cheltenham or Birmingham. You cannae go wrong with this one!

jacquie G.

Fantastic job Always reliable. Can always be sure on a A* communication highly recommended :)

Dan

Extremely professional and nice guy. Doesn't overcharge and works very fast.

stephen R.

First class service, excellent value for money.
Everything is explained. This engineer, does a property job.
A big thank you my friend.

toby M.

Not all heroes wear capes !
Have to say all the good reviews are not wrong about Shaun, professional, quick, and very good value for money. Support your local businesses and have a good and cost effective larf at the same time.
He works from home, but by god has he got a lovely set up. And most importantly you can see he enjoys what he does. I reckon the bloke has got it made ! And he deserves too as well.
Thanks Shaun, be seeing you again the next time anything goes wrong that I can't fix myself...Toby.

Anthony H.

Sean always explains fully any work required and performed so would definitely go back again - if required

Laura L.

Fantastic service, I called Shaun because I’d managed to spill a drink on my laptop keyboard & it wasn’t turning on, within 24 hours he had repaired it and it was like new. Very reasonable price & very efficient, friendly service. Would highly recommend.

Cheri S.

Shaun is a genuine and friendly chap. Personable and professional. He has fixed a mobile for me in the past and a laptop for my mum. He's cheaper to go to than a high street retailer which is incredible for a small personal business. Highly recommended. Thanks Shaun.

rob R.

what a knowledgeable person shaun is and very professional . i particularly like his remote repair service (lol)
fixed 2 laptops for me which had multiple faults and updated 1 with a ssd in record time and at a good price. thanks a lot. ;)

safwaan C.

Very helpful, very friendly, absolute class guy and I would highly recommend.

Rob E.

Provides a friendly, professional and cost effective service. Highly recommended.

Tom D.

Amazing service Never lets me down Highly recommend

Yohan dal M.

Perfect service, good price nothing more to say

richard H.

7 years ago

Great service- friendly and very knowledgeable. Fixed a screen on Mac book air- I would highly recommend

Lynda L.

I would highly recommend Your Geek Friend computer repairs. Excellent service at a good price, went above and beyond. Thank you so, so much for fixing my PC, will come to you in the future. Thanks again.

valerie V.

This is the best computer repair place that I have ever used and I will recommend it. The job was done professionally. I was able to see my volume side bar again and use my computer with confidence! The price was reasonable.

Patryk B.

Fast, good and surprisly cheap. 100% recommendation

Oliver R.

Great customer service, swift and quality repair and a free keyboard clean up with all services

Tracey I.

I had my 2 laptops serviced by a computer guy and he had them for 2 days and charged me a ridiculous amount. 2 days later my laptops were in worse condition than begore. I had to source someone decent. Shaun was recommended to me so i trusted him to fix. Shaun sorted in 24 hours, upgraded security, removed pop ups, serviced and cleaned as good as new. Both laptops are still going strong. Highly recommended. You wont get top service like this anywhere else. Previously my 2 laptops were in the hands of another laptop repairer. Do you research first I had to take them to Shaun to undo what the previous guy has messed up. I now refer everyone i know to him. Thankyou Shaun. Really really pleased.

Beth H.

Would definitely recommend Shaun to anyone! Took my MacBook to him and he'd diagnosed the problem within only a couple of hours of it being with him! He was honest about the issue and explained/let me know all of my options with repairing it. Shaun repaired my MacBook in less than a week and kept me updated along the way. Trustworthy and reliable service! Thankyou :)

Sam Y.

Great service. Affordable. Will use again

dawn K.

Would highly recommend, very friendly and always willing to help even when I call unannounced!! X

Kelsa R.

Great service!

Robert G.

Superb service, resurrecting my son's laptop which had 'died' during his last couple of weeks at uni. Shaun got it working, gave it a thorough spring clean and fixed the chassis. Cannot recommend him highly enough. Thank you!

Christian T.

Excellent experience. Efficient service and very helpful. Fixed a start-up issue on my MacBook Pro and made it look like new for a bargain price. Would recommend all day long.

Sandra N.

Excellent would recommend to people with problems on the internet

Zoltán-Attila G.

This guy it is a professional.He was wery comunicative,didn't just fix my laptop,he did explain all what he did and he did show me where it was the problem.The job was done quick.Thank you.
Zoltan

Jon R.

8 years ago

Shaun is Professional, Talented and Honest. I cannot recommend him anough. Give him a buzz! :)

kate L.

Shaun offers a friendly,professional service at a reasonable price- he really knows his stuff and I would highly recommend him

Ella W.

Amazingly quick service, and for such a good price compared to all other laptop repair shops around. Would definitely recommend to anyone living around Gloucester area!!

Flo N.

Shaun gave a great service and has really helped speed up my refurbished MacBook. He looked at it for free before offering advice about an upgrade and even offered me money back if i wasnt happy, but luckily i am! Thanks Shaun for the great service!

The 47th H.

10 years ago

Fast & friendly, He is just a perfect choice if you have computer problems. 10/10

Rare E.

Shaun is an absolute superstar! Great skills and got the job done

Ollie B.

Great guy explains exactly what is needed and at a great price plus in a fast time.
Will be using again

Zakiya P.

Shaun was fantastic, did everything I needed and more. Would highly recommend him

Olly S.

Absolute 5 Star service. Couldn't recommend it enough. Finally somewhere that will repair your laptop quickly and efficiently with out charging the earth. My new best Geek Friend! :)