Frequently asked questions


How long do I have to be without my PC?

I aim to sort most software repairs, healthchecks and virus removals within 24hrs of dropping the PC off with me. Hardware repairs may take longer if parts are required or for intermittant faults .

Do you do in home service?

In some circumstances it may be an advantage to visit your home or business to carry out a repair or installation service for you, however my prices are geared to in workshop repairs to keep costs to you down. In home service is available at the rate of £30 per hour.

Do you do collect / deliver?

Yes, if you would like your item collected, please just ask.

No Fix no Fee

When equipment is brought in for a diagnostic, repair or quote service that it’s the intention is for the item to be repaired here at Your Geek friend, the ‘No Fix No fee’ statement applies to those jobs, if I cannot repair the equipment or you feel that it is beyond economical repair then there is no charge for the diagnostic service and no payment due.

For equipment that is brought in for a diagnostic or quote service where it is not the intention for it to be repaired here, for example insurance quotes or items under warranty that purely need the faulty component diagnosed, then a £30 charge will apply.